Lexus Complete

Lexus Complete Review – Complete Review

Lexus Complete Subscription is Lexus’ answer to the growing car subscription marketplace. For an all-inclusive monthly fee, members get access to a handful of Lexus models, with the option of switching to a different model once per month. Currently, the service is only available in Bellevue and Tacoma, WA. 

 

Lexus, the luxury car division of automotive manufacturer Toyota, was created in 1989 in response to Honda and Nissan each launching their own luxury brands, Acura and Infiniti, respectively. Advertised in more than 70 countries and territories worldwide, Lexus is one of Japan’s highest selling luxury car brands.

 

What does a Lexus Complete subscription look like?

Subscribers pay a monthly fee for access to a variety of Lexus cars, auto insurance coverage, maintenance, roadside assistance and one free car swap per month. 

 

Currently, there’s only one payment plan available, which makes things simple if you live in Tacoma or Bellevue and are looking into leasing a Lexus. 

 

The Lexus Complete Subscription app is where subscribers can manage their account and choose your next car.

 

How much does it cost?

There’s only one payment plan currently, which will run you $995 per month, plus tax. In addition, Lexus has a sign-up fee of $495 you’ll have to pay before the delivery of your first car.

 

Where does it operate?

Lexus Complete Subscription service is currently limited to Bellevue and Tacoma, WA.

 

How do I sign up?

You can sign up through the Lexus Complete Subscription app; all you need is a credit card and snap a picture of your driver’s license. From there, Lexus will do a credit check and look into your driving history to make sure everything checks out. The whole thing usually takes about a day. 

 

After that, you can use the app to schedule the pick up of your first car.

 

Am I eligible for Lexus Complete?

You are if you’re at least 21 years old and have a valid driver’s license. Outside of that you just have to live in Bellevue or Tacoma, Wa and meet Lexus’ credit and driving record standards.

 

How long do I have to wait for my new car?

The whole process, from signing up to scheduling the pick up of your first car, should take about a day.

 

Can I try the service before I commit to it? 

Lexus doesn’t offer any kind of trial period.

 

Can I swap vehicles?

You’re allowed one swap per month.

 

How do I cancel Lexus Complete? 

Just contact Lexus through the app if you want to cancel. The payment period covers 31 days, so cancelling will terminate your subscription after your current payment period ends. 

 

You also have the option to pause your subscription, as long as you resume the service within 12 months. If you wait any longer, you’ll have to pay the sign-up fee again. 

 

If you’ve already picked up a vehicle and have started a new 31 days, you won’t be able to get a refund or pause your subscription.

 

Lexus Complete vs. Lease

With only one allowed vehicle swap per month, the only real differences are the included insurance coverage, maintenance, and roadside assistance.

 

Obviously, like most other subscription services, you’re only committing to your Lexus on a monthly basis. And with the simplicity of using a mobile app, Lexus Complete is a bit more hassle-free than navigating a traditional lease.

 

What models does it carry? 

Right now, subscribers can choose between four different Lexus models. The Lexus ES and IS are both sporty luxury sedans, while the NX is a compact utility vehicle, and the RX is a luxury sedan.

 

What is included in the Lexus Complete monthly price?

The monthly price includes a mileage limit of 1,250 miles per month, one vehicle swap per month, insurance, maintenance, roadside assistance, and vehicle registration. 

 

Lexus’ insurance covers $500,000 in liability and property damage, $500,000 in uninsured and under-insured motorist coverage, $10,000 in medical expenses per authorized driver, $10,000 in income continuation coverage, and $5,000 in loss of services coverage. Your insurance will also have a combined single-limit of $500,000 for each accident. You’ll be responsible for a $1,000 deductible for physical damage or theft of the car. 

 

Lexus will perform regular maintenance on their vehicles, so no need to worry about that. You might, however, need to swap out your Lexus for the same or similar model when your car is taken in for maintenance. 

 

Roadside assistance is 24/7 and easily accessible through the Lexus Complete Subscription app.

 

What is not included in the Lexus Complete monthly price?

The $495 sign-up fee is a separate charge. You’ll also cover fuel, and the cost of refilling the tank if you return the car with less than a full tank of gas.

 

Is Lexus Complete right for you?  

With such a limited service area and only four models, Lexus Complete Subscription is still kind of a niche market. That said, it still offers all of the usual benefits of a car subscription service aside from not having a concierge service. 

 

If you live in Bellevue or Tacoma, WA and are looking for a Lexus, check it out.

Lexus Complete Help & Support 

You can reach Lexus Complete Subscription by email at hello@lexuscompletesubscription.com 

Or by phone at either 253-300-4425 for Tacoma, or 425-414-7445 for Bellevue.

Lexus Complete FAQ

Q: Are Lexus Complete new or used vehicles? 

A: The available models will be, at most, two years old.

 

Q: Can other people drive my Lexus Complete car? 

A: You’re allowed one other authorized driver, who will also have to have their credit and driving records ok’d by Lexus. Once they’ve been accepted by Lexus, they’re good to go. 

 

Only authorized drivers are permitted to drive the subscription vehicle.

 

Q: Can I drive Lexus Complete outside the US?

A: You can drive your car in Canada, just talk to your digital concierge to get confirmation. You won’t be able to your Lexus into Mexico.

 

Q: Can I buy out the Lexus Complete vehicle if I want to keep it? 

A: Information not available.

 

Final Verdict:

Outside of the Lexus brand name, this service doesn’t offer anything special outside of the basics.

 

6.8Expert Score
Good

If you really want a Lexus and live in a serviced area, check it out.

Cars variety
7
Cost
6
Flexible terms
7
Vehicle swapping
5
Mileage allowance
8
Easy process and support
8
The Good
  • Only one payment plan simplifies things
  • You can take your Lexus into Canada
  • Available cars cover all possible needs
The Bad
  • Only available in Tacoma and Bellevue, WA
  • No delivery or concierge service
  • Only four available models
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